Someone needs a ladder this weekend. Someone else has one in the garage that hasn’t moved since spring. Neither knows about the other.
Nothing is broken. Nobody did anything wrong. The information simply existed in two heads that never touched — and the same is true of the taxes, the garden, and the truck two groups booked for the same Saturday.
Meanwhile a report is due, the programme did good work all year, and the only way to describe it is to ask six people to remember March.